Help & Support

Need assistance? We're here to help! Please follow these steps to get the support you need:

1. Chat Support (Fastest Response)

Our AI-powered chat support is available 24/7 and can help with most common questions and issues. Look for the chat icon in the bottom right corner of your screen to start a conversation.

2. Email Support

If chat support couldn't resolve your issue, or you prefer email communication, reach out to us at:

Expected response time: 1-2 business days

3. Phone Support

For urgent matters or when you need to speak with someone directly:

  • Support hotline: +1 (555) 123-4567
  • Business hours: Monday-Friday, 9:00 AM - 5:00 PM EST

Common Questions

How do I reset my password?

Click the "Forgot Password" link on the login page and follow the instructions sent to your email.

Where can I find documentation?

Visit our documentation portal for detailed guides and tutorials.

How do I report a technical issue?

Please provide the following information when reporting issues:

  1. Description of the problem
  2. Steps to reproduce
  3. Expected vs actual behavior
  4. Screenshots (if applicable)

Emergency Support

For urgent matters outside business hours, please use our emergency support line:

  • Emergency hotline: +1 (555) 999-8888
  • Available 24/7 for critical issues only

Note: Response times may vary during holidays and peak periods.